Privacy Policy

Cash Xpress is committed to respecting and protecting your privacy. We value your trust and want you to understand how we collect, use, protect, disclose and otherwise process information about you in accordance with the US Data Protection. You can be rest assured that your Personal Information will only be used by Cash Xpress in accordance with this policy.

This privacy statement applies to personal information we collect about you, for example when you visit our websites or mobile applications or contact Cash Xpress by phone, or when you or the party on the other side of a transaction complete transaction forms or otherwise provide personal information at agent locations or online. We want to ensure you are aware of our practices for collecting, using, protecting disclosing, and otherwise processing personal information, which is information about a person that can be used to identify that person.

What we Collect and How We Collect

The types of personal information we collect depend on the products or services you request from us. This information may include:

  1. Government Identifiers: Such as ID, passport number, or driver's license number.
  2. Transaction Information: Including your name, information about the other party in your transaction, transaction number, amount, date sent, and date received, purchase history, and Cash Xpress account information (such as account number, username, and password).
  3. Financial Information: Such as bank account or credit card details.
  4. Contact Information: Including name, address, telephone number, or email address.
  5. Other Personal Information: As we may collect with your consent or as permitted or required by law.

We collect your personal information directly from you and/or from the party on the other side of your transaction. This may occur when you provide us with transaction details, contact information, or show your government-issued ID. Generally, personal information is collected from you on transaction forms, by telephone, or through our websites or mobile applications when you request our products or services, manage your online accounts, or set your preferences. We may also gather information about you from third-party reference sources, vendors, and clearinghouse services as part of our verification processes or in connection with your use of our products or services.

How We Use it

We use personal information in various ways, including:

  1. Everyday Business Purposes: To process your transactions, maintain your account(s), manage and administer our business and records, conduct market research, prevent fraud and other illegal activities, meet legal, regulatory, insurance, security, and processing requirements, and respond to court orders and legal investigations or report to credit bureaus.
  2. Marketing Purposes: To offer our or our agents' products and services to you, and to tailor offers, coupons, and incentives we believe may interest you.
  3. Joint Marketing: To collaborate with other financial companies for joint marketing efforts.
  4. Affiliates' Everyday Business Purposes: To support our affiliates in their regular business activities.
  5. Affiliates' Marketing Purposes: To enable our affiliates to market their products and services to you.
  6. Non-Affiliates' Marketing Purposes: To allow our agents and non-affiliated partners to market their products and services to you.
  7. Other Purposes: With your consent or as permitted or required by applicable law.

Cash Xpress may store personal information in databases located in the United States or other countries for these purposes. Where permitted by applicable law, we may merge personal information with public information or other data from third-party sources to update contact details or enhance demographic profiles. Personal information will be subject to the laws of the country in which it is stored, including lawful access requests by government authorities. These laws may differ from those within the European Economic Area (EEA).

How We Disclose Your Information

We may disclose personal information to our affiliates and agents to assist in our business activities and for the purposes described in "How We Use Your Information." This disclosure is also for other purposes permitted or required by applicable law, international conventions, and treaties. Such disclosures may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to court orders or subpoenas. Cash Xpress may be required to disclose your personal information to relevant national, state, and local law enforcement authorities in the United Kingdom and other countries. These authorities may further disclose the information.

If you are the recipient of a transaction, Cash Xpress may also disclose your personal information to the sender. Additionally, we may disclose personal information to service providers to process requested transactions or perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers, who may be located globally, include confidentiality provisions and restrictions on using this information for any other purposes.

In the event of a proposed or actual merger, acquisition, or any form of sale of some or all of Cash Xpress’s assets, we may disclose personal information to third parties involved in evaluating the transaction. The surviving or acquiring company would have access to personal information, which would remain subject to this privacy statement.

Choice and Consent

Cash Xpress is committed to respecting your privacy and ensuring the protection of your personal information. We will not utilize, disclose, or process your personal data in any manner inconsistent with the purposes outlined above without your explicit consent, as required by relevant laws and regulations. You have the option to opt-in or opt-out of receiving direct marketing communications from Cash Xpress. In compliance with applicable legislation mandating explicit consent or "opt-in" for the collection and utilization of specific types of personal data, Cash Xpress maintains strict protocols to obtain such consent.

Additionally, every promotional email sent by us will include clear instructions on how to unsubscribe from further communications.

When providing personal information regarding a third party, you affirm that you possess the necessary consent from that individual to furnish us with their personal data.

You retain the right to revoke your consent for Cash Xpress to utilize or disclose your personal information at any time, subject to contractual and legal constraints. You can notify us of your decision via email at Info@cashxpress.net or by accessing your account(s) on our websites to update your preferences.

Please be aware that withdrawing your consent for certain uses of your personal data may impact our ability to provide certain products or services to you. Furthermore, your consent remains valid for the duration required to fulfill the purposes outlined in this privacy statement or as indicated at the time of collection. In certain instances, you may not be permitted to withdraw consent for essential uses and disclosures necessary for maintaining business and transaction records.

Accuracy and Access

Cash Xpress is committed to ensuring the accuracy of the personal information we collect and use about you. To help maintain this accuracy, we have established processes for updating your information. You can request access to your personal information or notify us of any changes by emailing us or logging into our website to review and correct your details.

We will take reasonable steps to verify your identity before granting access or enabling you to make corrections. Cash Xpress will retain personal information only for the necessary period for business purposes or as required by law and will securely destroy it thereafter.

Data Security

Cash Xpress prioritizes the security of your personal information and employs a comprehensive range of physical, technical, and administrative safeguards to mitigate the risk of loss, misuse, or unauthorized alteration. We adhere to industry-standard practices and employ robust security measures to protect the personal data entrusted to us.

Access to personal information is strictly controlled, limited only to employees and authorized service providers who require such access for the purposes outlined in this privacy statement and in compliance with relevant laws. Our service providers are contractually bound to uphold stringent standards for the security, collection, use, and sharing of personal information, ensuring alignment with applicable regulations.

We continuously review and enhance our security protocols to adapt to evolving threats and industry best practices, reaffirming our commitment to safeguarding your privacy and maintaining the integrity of your personal data.

Preventing Identity theft

Please do not send confidential personal information, such as passport numbers, government identification numbers, or account numbers, to Cash Xpress via unsecured email. You may send personal confidential information via postal mail, phone, or the "Contact Us" link on our website. Be cautious of emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward it immediately to info@cashxpress.net.

Browsing

When you use our websites, we automatically collect standard technical information. This includes the type of internet browser you use, the files you request, and the domain name and country from which you request information. We use this technical information to improve our website, ensure it functions correctly, and better understand how visitors use it. Additionally, as part of our fraud prevention efforts, this information may be used to authenticate users.

Cookies

Please see Cash Xpress’ Cookie Policy

External Websites

Our websites may contain links to third-party websites, and third-party websites may link to our sites. Cash Xpress is not responsible for the content or privacy practices of these linked websites.

Use by children

Cash Xpress websites are not intended for use by minors. Cash Xpress will not knowingly collect personal information from or market to children without the consent of a parent or legal guardian.

Change in Privacy Statement

Cash Xpress, your trust is one of our most important assets. To enhance your experience, the services provided on our websites may change at any time without prior notice. We are committed to protecting your privacy and regularly review our privacy policies. Consequently, this Privacy Statement may be updated periodically. The most current version will always be available on this website. By continuing to use the Cash Xpress website and services, you agree to revisit this page regularly and accept any changes.

Contacting Cash Xpress

Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification, or objection as per applicable law, you can contact us directly at the address below. We will address your request promptly.

Cash Xpress
9803 52nd PL.
College Park, MD 20740
United States of America

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  • 10230 New Hampshire Ave suite 100
    Office 113-01
    Silver Spring MD 20903

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