FAQs

Q1: What Mobile Wallet and Cash-pickup and Partners do you Support?

A: We works with dozens of trusted partners in sub-Saharan Africa to deliver money safely, ranging from telephone companies to financial institutions. We constantly grow our network of partners.

Q2: What are your Exchange Rates, and Transfer Fees?

A: Cash Xpress provides its customers with low fees and the best exchange rates every single day. Please go to our main page to learn more about our rates, and fees for each country send money to.

Q3: How do I use Cash Express to Send Money?

A: Sending money with Cash Express is easy! We give you choices so you can decide how you want to send or receive money. First, create a free account on our website or App. Enter the amount of money you want to send, your recipient’s information, and your payment information. Then send the money!

Q4: Can I Track the Status of my Transfer?

A: We provide status updates that allow you to easily track your transfer. When you first submit your transfer, you receive a receipt with a reference number. if you make any change to your transfer, or if it is delayed for any reason, we will send you an update. After the transfer completes, both you and your recipient will receive a notification that the money has arrived. At any time, you can sign into your account and select “Transactions” to view all the status updates of your transfer.

Q5: How do I Change my Transfer?

A: If your transfer is not already complete, you can make changes to your recipient or delivery method. Simply contact us and provide your reference number, and we’ll help you with any changes you’d like to make. The changes will be applied immediately but may cause your transfer to be delayed.

Q6: How do I Cancel my Transfer?

A: To cancel a transfer login to your account from our website or App: Locate your transfer receipt by clicking “Transfer history”. Then, go to the bottom of your receipt, and select "Cancel transfer." We will ask you to provide a reason for your cancellation. Providing this reason will help us improve our service. Once your transfer is cancelled, we will provide you with a new receipt and send you an email confirming your cancellation and your refund status.

Q7: How do I Make Complaint?

A: Our customers come first. If you have a problem, please contact our customer service either by phone, or by email. We will address your concern as soon as possible.

Q8: How do I Manage my Cash Express Account?

A: To make changes to your account information, first Sign into your account. Then, go to your account Settings, by selecting "Settings". From "settings", select "profile information".

• To change your password: Select "edit password". Enter your current password. Then, enter your new password twice. Then, select "change password" to complete. And finally, your changes.
• To change your address: select "edit address". Then, enter your new address. Then, select "change address" to complete. And finally, save your changes.
• To change your phone number: select "edit phone number". Then, enter your new phone number. Then, select "change phone number" to complete. And finally, save your changes.
• To change your email address: select "edit email address". Then, enter your new email address. Then, select "change email" to complete. And finally, save your changes.